Privacy Policy for EHEA-ECO.UK
Effective Date: 20th February 2025
At EHEA-ECO.UK, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, www.ehea-eco.uk. Please read this policy carefully. By using our website, you agree to the terms set out in this policy.
1. Information We Collect
We may collect the following types of information when you visit or interact with our website:
- Personal Information: This includes your name, email address, and other details you provide when filling in forms or signing up for our newsletters.
- Non-Personal Information: This may include details like your IP address, browser type, referring URL, and other general information about how you interact with our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services.
- To respond to your inquiries and customer service requests.
- To send you newsletters or promotional materials (only if you have opted in).
- To analyse trends and monitor website usage to enhance user experience.
- To comply with legal requirements.
3. Sharing Your Information
We will not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who help us operate our website or conduct our business, as long as they agree to keep your information confidential.
We may also need to share information if required by law, for example, to comply with a court order or legal obligation.
4. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law.
5. Your Rights
Depending on where you are based, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction or deletion of your data.
- The right to object to or restrict how we process your data.
- The right to withdraw consent, where applicable.
To exercise any of these rights, please get in touch with us at [email protected].
6. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with personal information.
Cookie Policy for EHEA-ECO.UK
Effective Date: 20th February 2025
This Cookie Policy explains how cookies are used on EHEA-ECO.UK and provides information on how you can manage your cookie preferences.
1. What are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your user experience by collecting and analysing information about how you use the site.
2. Types of Cookies We Use
We use the following types of cookies on our website:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas of the website.
- Performance Cookies: These cookies help us understand how visitors use our website by collecting anonymous data about usage patterns. This helps us improve the website’s performance.
- Functional Cookies: These cookies allow us to remember your preferences, such as language settings, so we can offer a more personalised experience.
- Targeting/Advertising Cookies: These cookies are used to deliver relevant ads to users and track the effectiveness of advertising campaigns.
3. Managing Cookies
You can manage your cookie preferences by adjusting the settings in your browser. Most browsers allow you to block or delete cookies, but please note that doing so may affect your experience on our website.
For more information on how to manage cookies, you can visit:
4. Consent to Cookies
By continuing to use our website, you consent to the use of cookies as described in this policy. If you do not agree with our use of cookies, please adjust your cookie settings or stop using the website.
5. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Effective Date” at the top of this policy.
If you have any questions or concerns about our Privacy or Cookie Policy, please contact us at [email protected].
Other Terms
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
permit customers to authorise works to be undertaken by the Company within the 14-day period of
your right to cancel.
There can be occasions when the Company can undertake work quickly and the Customer wants
the work to start within the cancellation period. Under the regulations, the Consumer can make an
express request confirming that they are happy for work to begin within the cancellation period.
Express Request for Work to Commence
The Company must not begin the supply of a service before the end of the 14 day cancellation
period unless the Customer has made an express request and has made the request verbally, in
writing or by email.
If you consent for work to begin within the cancellation period and you later exercise you right to
cancel you will be liable for the cost of the work performed up to the point of cancellation. You will
also lose your right to cancel the Contract when the installation is finished. When this occurs the
Company will charge the full contract price
